This book covered an existing gap in the ITIL v3 framework, by providing practical advice on how to adopt and adapt ITIL within the day-to-day service management work practices.
Apart from Axelos, there have also been independent authors who have penned insights on ITIL 4 based on the previously mentioned publications. The main topics covered in these books are exam prep, implementation guidance and quick reference guides. Written by Jan van Bon and published by Van Haren in , this guide summarizes the key ITIL 4 concepts and provides a quick reference for anyone wanting to understand what ITIL 4 is all about—without having to read through the entire guidance.
It goes beyond to cover some practices and concepts that are not addressed as part of the Foundation syllabus. This book by Jeffrey Tefertiller provides some real-world advice on understanding and adopting ITIL 4 for service management in your organization.
Download now for free! These postings are my own and do not necessarily represent BMC's position, strategies, or opinion. See an error or have a suggestion? Learn best practices to be able to identify opportunities for improvement in each stage of the ITIL lifecycle. Learn how to apply SOA practices to enable portfolio, service level, service catalogue, demand, supplier and financial management. Learn how to implement the ITIL processes that will enable you to deliver reliable support services to customers.
This preparatory course helps the students to gain the skills needed to plan, implement, and optimize service design processes. The students are also able to gather sufficient foundational knowledge needed to pass the ITIL Intermediate Service Design certification exam. The ITIL Service Design SD course covers the overall concepts, processes, policies, and methods associated with the service design phase of the service lifecycle.
In addition to that, the course covers the management and control of the activities and techniques within the service design stage to help the students prepare for the ITIL Intermediate Service Design certification exam and achieve the ITIL Intermediate Certification. It contains chapters on service management, each of the five lifecycle stages, and service management technology. Additionally, it includes information on the qualification scheme and the exam itself to ensure your preparation for the exam is comprehensive.
Drawing upon their extensive experience, they have reorganized the syllabus into a structure that is helpful for candidates studying on their own. The book clearly explains ITIL lifecycle modules in a manner that is easy to understand, with generous use of charts, graphs, and illustrations.
Each chapter ends with a summary. The content is laid out in a logical sequence. It offers real-life examples as well as providing links to free downloadable study tools, and includes questions at the end of each chapter. This kit contains study material and offers an online course as well. With flash slideshows and voiceovers, it helps you understand ITIL concepts quickly. It is easy and quick to install the application.
While the study material is a little sparse, the online course is great. It comes with quizzes and a standard question mock exam at the end. Get it here. This page book takes a direct approach to the bare essentials of ITIL in a well-organized layout, is simple to read, and gets straight to the point.
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